Frequently Asked Questions

  • Professional Onlineshop Creation
    Q: What makes your online stores different from others?
    A: We design and build fully customized, user-friendly onlineshops with intuitive navigation and seamless checkout experiences. We focus on user experience and conversion, whether you're launching a new store or revamping an existing one.

    Platform Integration (Amazon, eBay, Otto, etc.)
    Q: How do you manage multichannel selling?
    A: Our eCommerce software synchronizes product data, inventory, and orders across major marketplaces, letting you manage everything from one place.

    Tax & Legal Compliance
    Q: Can you handle cross-border VAT and legal requirements?
    A: Yes. We partner with tax/legal experts to ensure your shop complies with EU and international standards, covering VAT, invoicing, and platform-specific rules.

    Shipping & Payment Integration
    Q: Do you support custom shipping and payment setups?
    A: Absolutely. We define complex shipping logic and integrate almost any payment method, even developing custom plugins where needed.

  • Ongoing Shop & Marketplace Management
    Q: How do you keep our listings optimized?
    A: We continuously review, enhance, and expand product listings, using high-quality content, SEO, and strategic keywords to boost visibility and conversions.

    Digital Advertising & Marketing
    Q: What advertising platforms do you use?
    A: We run customized campaigns via Google Ads, Meta, Amazon Ads, and more—with ongoing performance tracking, optimization, and transparent reporting.

    Customer & Order Support
    Q: Do you handle customer inquiries and returns?
    A: Yes. We offer multilingual customer service, fast response times, and efficient return management across your store and all connected marketplaces.

    Performance Reporting
    Q: How do I track business performance?
    A: We provide real-time dashboards tracking conversion rates, customer behavior, marketing ROI, and fulfillment data—centralized across all platforms.

  • Warehousing & Inventory Management
    Q: Where are your warehouses located?
    A: Our main fulfillment center is located on the German-Czech border, offering real-time inventory tracking and optimized storage for B2B and B2C.

    Pick & Pack / Fulfillment
    Q: How fast is order processing?
    A: We offer same-day fulfillment with optimized pick routes, ensuring fast and accurate shipping.

    Packaging & Unboxing Experience
    Q: Do you offer branded or eco-friendly packaging?
    A: Yes, including customized, sustainable packaging to enhance customer loyalty and brand recognition.

    Returns Management
    Q: How do you handle returns?
    A: We provide full transparency with photo documentation, quality checks, restocking processes, and a dashboard with real-time return data.

    Value Added Services
    Q: What additional services are available?
    A: We offer kitting, bundling, B2B pallet shipping, pre-commissioning, address validation, and custom packaging workflows tailored to your needs.

  • Booth Design & Set-Up
    Q: Can you manage our entire trade show presence?
    A: Yes, from concept and design to on-site setup and teardown. We create interactive booths that reflect your brand and engage visitors.

    Product Demonstration
    Q: Do you provide live product presentations?
    A: Absolutely. We create impactful demos that showcase product benefits and engage the audience.

    Lead Generation & Networking
    Q: How do you help generate leads at events?
    A: We connect you with the right audience, qualify prospects on-site, and ensure strategic follow-ups. We also help you find the best-suited trade shows for your industry.